Each morning key bank leaders meet to monitor the crisis and discuss actions that will ensure you continue to experience the reliable ABB services you’ve come to expect. Our priorities are the health of our employees, customers and communities as well as maintaining critical areas of service such as ACH and wire processing, teller services,call center, etc. We have taken a number of steps in achieving those priorities, including:
- All branches have limited lobby activity while maintaining drive thru service.
- We have implemented “curbside service” at many branches as needed to facilitate transactions needing signatures such as loan closings. Meanwhile, we are ramping up our use of online loan applications and loan closings by email.
- We have exponentially increased our ability to work remotely enabling critical departments necessary to maintain banking services the ability to avoid any department wide impact of COVID-19.
- We are a leading auto lender in South Carolina and a leading consumer lender in our communities. To assist our customers through this crisis, we are prepared to make all reasonable loan accommodations to assist our customers.
- Our employees will see no loss of sick days or pay due to COVID-19 including absences due to school closings or caring for family members who may become infected.
- We have launched a Text Alert system for all 300 plus employees to provide 24/7 communication capabilities.
It is important to know this is a potential health crisis and not a banking crisis. Market gyrations make big headlines but have had very little impact on the financial health of the bank. We remain as safe and sound as before the Coronavirus; nonetheless, we are taking prudent steps necessary to minimize any financial impact on the bank.
In addition, you need to remain vigilant for scams related to Coronavirus. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19. For additional information, please visit the Cybersecurity and Infrastructure Security Agency (CISA) website.
Our website and Facebook are current with up-to-date information and you are encouraged to follow both closely. We are working hard to minimize any customer inconvenience and we thank you for your understanding and patience.
David E. Anderson
President / CEO