Bill Pay FAQs
ABB Bill Pay is free, and this convenient service allows you to pay as many bills as you wish.
When you are signed up for ABB’s eBanking and Bill Pay, and your user ID and password are established, you can begin using Bill Pay.
You can use Bill Pay to pay practically any recipient (payee) in the United States…the utility company, credit card companies, etc. However, you are not able to use Bill Pay to pay governmental agencies (Internal Revenue Service, etc), and you are not able to send payments outside of the United States.
When you enter and search the name and address of the recipient (payee), the system will begin a search to determine if the payee is in the electronic database. If the payee is found in the electronic database, the payment will be sent electronically. If the payee is not found in the electronic database, the payment will be sent by check.
Please allow 3-5 days for electronic payments and 7-10 days for check payments.
All Bill Pay payments are processed twice a day. The first processing begins at 3:00 a.m. EST, and the 2nd processing begins at 1:00 p.m. EST. Any payments entered after the 3:00 a.m. processing, and before the 1:00 p.m. processing will be processed the same day.
If you wish for a payment to be sent the same day you are entering it, the information needs to be entered by 1:00 pm EST. For example, if you are entering a payment on the 15th at 10:00 am EST to be mailed also on the 15th, the payment will be mailed that day. However, if you enter the same payment at 2:00 pm EST on the 15th to be mailed that day, the payment will actually be processed at 3:00 am EST on the 16th.
Remember, the payment date is not the date your bill is due, it is the date you want the payment process to start: three (3) business days prior to the due date for electronic payments and at least five (5) business days prior to the due date for check payments.
For Electronic Payments, funds are deducted debited from the same day that the payment is sent, if the payment is sent before 1:00 p.m. EST. Electronic payments submitted after 1:00 p.m. are deducted the next business day during bill pay processing.
CHECK payment funds are deducted from the account when the check clears the account.
Yes. All checks issued through Bill Pay are encoded just as if they were a check from the customer’s own checkbook. The signature line on the check is usually printed as ‘Signature on File’, or ‘As Authorized by Accountholder’.
There is no limit to the number of payees a customer can have.
The only thing that can be edited on an existing electronic payee is the alias name on the account, and the account number. If the customer wants to change anything else, the payee must be deleted and re-entered. On check payees all fields can be edited.
Payment history for active and deleted payees is viewable for 19 months.