Oftentimes, debit card fraud can be identified and stopped before you're even aware of it.
At Anderson Brothers Bank, we're using the FICO® Falcon Fraud Protection System to protect your debit card. Falcon is on watch 24 hours a day, 7 days a week, 365 days a year helping prevent the unauthorized use of your card information.
If any suspicious activity is noticed, Falcon will immediately try to contact you via the email address linked to your ABB account. The purpose of the email is to verify the suspicious purchase(s). If you do not respond to the email within one minute, you will receive a text message from 328-74. This will occur every 5 minutes for 180 minutes before a phone call is made. Text messages are only sent out between the hours of 7am and 9pm.
Falcon's 24/7 phone number is 1-800-417-4592. We suggest you save the number in your phone so you know who's calling.
Phone calls will first be directed to your home phone before contacting your mobile device and/or work phone. These calls will only be made between 8am and 9pm.
If you receive an email, text message, or phone call, please respond immediately. Your quick response could prevent further fraudulent activity.
This is a free service provided by Anderson Brothers Bank and is a valuable tool in the fight against fraud. However, in order to benefit from this important service, you must ensure your most recent contact information is on file at the Bank. When you move or change phone numbers, notify us immediately via online banking or by calling 1-800-345-8081 so we may update your records.