You've got questions, we've got answers
Let us help with the questions you have. Check our our most Frequently Asked Questions:
Debit Cards
Q: If my card is canceled by the fraud Center will I have to call and order a new card?
A: Yes, you will need to call the bank to order a new card.
Q: Are there limits on my debit card?
A: Yes, you can only withdraw $500 per day from an ATM and the POS (point of sale) limit is $2500 per day.
Q: Can I reset my PIN number for my debit card?
A: Yes, you can change the PIN at any ATM or you can dial 800-345-8081, select option 1, then option 5 (card services) and option 3 to change your PIN number.
Q: How do I activate my Debit Card?
A: Debit Cards must be activated by calling 800-290-7893.
Q: Do I receive my PIN in the mail?
A: No, you will establish your PIN when calling to activate your card.
Checking Account
Q: Am I able to open a checking/savings account online?
A: Yes, you can apply on our website for a checking account or a savings account.
Q: What is the initial deposit to open a checking or savings account?
A: You can open a checking or savings account with a $50 deposit.
Q: How can I get my routing and/or account number?
A: If you use checks, it is on the bottom of your check. The 1st set of numbers is the routing # and the 2nd set of numbers is your account number. If you use our mobile app, you can view this information by clicking on the account. The information will be displayed at the bottom of the screen. Our routing # is also listed on our website at the top of each page.
Payments
Q: How can I make my loan payment?
A: There are several ways to make a payment:
- Use our automated payment line 703-829-5925
- You will need the last 6 of your Social Security Number and Zip code
- Spanish options available
- Contact our Customer Care Center at 800-345-8081, option 3, and speak with a customer care specialist. There is no fee to make your payment.
- Visit your local branch. They are always happy to see you.
