We can help you with your questions. Take a look at our frequently asked questions for quick answers.
Debit Cards
Q: What should I do if my card is canceled by the Fraud Center?
A: If your card is canceled due to fraud, you can contact the bank to have a card mailed out to the address on file or come into one of the branches, and they can create a new card in-house.
Q: Are there limits on my debit card?
A: Yes, the daily ATM withdrawal limit is $500, and the daily point-of-sale (POS) transaction limit is $2,500.
Q: Can I reset my PIN for my debit card?
A: Yes, you can reset your PIN at any ATM or by calling 800-345-8081. Select option 1, then option 5 (card services), and option 3 to change your Debit Card PIN.
Q: How do I activate my Debit Card?
A: Debit Cards must be activated by calling 800-290-7893.
Q: Do I receive my PIN in the mail?
A: No, you will establish your PIN when you call to activate your card.
Checking Account
Q: Can I open a checking or savings account online?
A: Yes, you can apply online for a checking account or a savings account.
Q: What is the initial deposit to open a checking or savings account?
A: The initial deposit required to open a checking or savings account is $50
Q: How can I find my routing and account numbers?
A: Your routing and account numbers are on the bottom of your checks. The first set is the routing number, and the second set is your account number. You can also view this information in our mobile app by selecting the accounts under the dashboard in the app and viewing the details at the bottom of the screen. Our website lists our routing number at the top of each page.
Payments
Q: How can I make my loan payment?
A: There are several ways to make a payment:
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Use our automated payment line 703-829-5925
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You will need the last 6 digits of your Social Security Number and your ZIP code.
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Spanish options available
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Contact our Customer Care Center at 800-345-8081, option 3, to speak with a customer care specialist. There is no fee to make your payment.
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Visit your local branch. They are always happy to assist you in person.
- You can also make payments on our website by selecting the link, Login | Anderson Brothers Bank.
Resetting Online Banking Passwords
Q: How can I reset the online banking password for the app/website?
A: You can contact our Customer Care Specialists at 1-800-345-8081 for further assistance with resetting your password.
Q: How can I get my username for online banking on the app/website?
A: You can contact our Customer Care Specialist at 1-800-345-8081 to help with your online banking username.
Online Support
Q: Am I able to get assistance while logged into my online banking?
A: Yes, you can chat with a live representative using the app/website to help with any questions or issues you may have during normal business hours.
