Oftentimes, debit card fraud can be identified and stopped before you're even aware of it.
Protection against debit card fraud
Anderson Brothers Bank uses the JHA Card Fraud Center to protect your debit card from unauthorized use. JHA works round the clock, every day of the year to monitor any suspicious activities related to your card.
In case of any suspicious activity, JHA will immediately contact you through the email address associated with your ABB account. The purpose of the email is to verify the purchase(s) in question. In case you don't respond to the email within a minute, you'll receive a text message. The text messages will be sent out between 7 am and 9 pm, and will continue every 5 minutes for 180 minutes.
If JHA still doesn't receive a response, they will make a phone call. The phone calls will be made between 8 am and 9 pm, and will first be directed to your home phone before contacting your mobile or work phone.
Please respond immediately if you receive an email, text message, or phone call. Your quick response could prevent further fraudulent activity.
Notify us
Anderson Brothers Bank provides a free service that helps fight against fraud.
However, to benefit from this important service, it is important that you ensure your most recent contact information is on file with ABB. If you move or change your phone number, please notify us immediately via online banking or by calling 1-800-345-8081, so that we can update your records.
Report suspicious activity
To dispute a charge or Report Fraud:
Debit Card Dispute Call Center:
Monday – Friday 9:00 a.m. Central to 8:00 p.m.
Call: 833-892-1747
